Does anyone actually does their Main Shopping at Screwfix?

In defence of Screwfix,I bought a torch last December,only used it half a dozen times and last week it didn't work.I rang them on the off chance as there was no mention of any warranty when I bought it and now they no longer stock the item.A guy called Adam dealt with my call and tbh I couldn't fault him,it took him all of 5 minutes and he'd arranged for me to take it back to my local branch and they'd give me a new one of a similar type.Now can you imagine doing that with some other companies? only last month I had issues with Halfords over a faulty radio that I'd only purchased a month earlier,80 quids worth by the way,and I had some numpty trying to tell me I'd fitted it wrong,it's plug and play! Then when that didn't work he said as I'd bought it at a reduced price there was no warranty! It was only when I started to lose my rag and make dire threats about the sale of goods act and trading standards that he sorted it out.In the end it took 2 days and a load of stress,if the op isn't happy with the service he's getting then nobody forces him to shop there,do they? People are all too keen to whinge about poor service these days but how many will actually comment when they get good service?

 

Simple really isn't bit like picking up the phone and calling the support team..........

 

Don't be silly. Why talk to real human being when you can passive-aggressively post anonymous messages on an Internet forum?

 

I think a lot of retailers could model themselves on Screwfix - its brilliant. Click and Collect is so fast my order is ready before I've even left my front door. My local Toolstation has queues which just wastes my time. The parking at TS is terrible so i get blocked in while somebody is still inside queuing. But agreed the Screwfix website search engine is rubbish - hard to find items to match. On Balance I still like Screwfix because there's loads of stores nearby and miles cheaper than diy stores.

 

Agreed on the website. It used to be great but then I think Kingfisher used the same (probably cheap Indian) company to do the website as they did for B&Q - which has always been entirely useless.

 

Screwfix is number one for me

 

wau (sounds like a baby crying ) only came on here to tell us he thought it was different number - probably 2

 

Wanted another of the XQ Lite 20w LED Site Light (25741) our hosts stocked, it's been discontinued.

Wish our host stocked the twin 30w version of this site light.

http://www.luceco.com/uk/work-lights

 

Maybe you like a number 2 better? ewwww

 

The Twin 30w head tripod worklight is what I want, has a great base, can find the 20w twin easy, but 30w twin is harder to source.

 

I got rid of my tripod lights years ago - always found them a pain either knocking them over with materials or tripping over the leads. I use battery power ones for where I am working or 110v festoon lights for bigger areas