Earthing/ CE compliance question

Hi

I've just bought a Neodigits X3000 network media
player.
http://www.neodigits.com/new/body/products/Xline/x3000
.asp
When I was mucking around connecting it up I got a
shock from the case. To cut a long story short, the
metal case is unearthed and floating at 110v! I
contacted the company I bought it from and they
tested another which is exactly the same.
I sent of an e-mail to Neodigits to ask what was
going on, and got a one liner back which said "this
is correct" and " this product has been CE and FCC
certified".

Is there something in the CE certification process
that I don't know about?

Am I being really stupid here?

All opinions gratefully received.

Be aware this is a UK forum.

 

it could just be static building up a charge.

 

Surely it cannot be static if the chap has measured 110v..the multimeter or whatever would have dumped the static..The case is reading 110v..something is seriously amiss here (poss ****** fault/bad design) and is not a normal state of affairs..as a rough guess would think the PD on the case is induced..the manufacturer must be approached on this subject as it could turn nasty.

 

how did the X3000 become CE approved?

Maybe the X3000 submitted for approval did indeed comply... but maybe after approval the makers decided to cut costs.

Maybe.

If its a class 1 product then it should be earthed.

 

However....

Is the X3000 connected to a socket thats earthed ??????

 

don't they have a seperate ground lead to avoid static build up anyway

 

Does it have the double insulated symbol on the back? If so it may be a production fault, something not insulated correctly coming into contact with the case. Only a thought as not all metal cases are earthed if the product is double insulated.

 

The product has a 110/240v switching power supply built in... and the piccys show it as having a 3 pin connector

 

Sorry didnt look at the picture, maybe I should have.

 

Sorry didnt look at the picture, maybe I should have.

Naahhhh.. its not a wonderfull piccy

 

Maybe the shock warning sticker on the back should be changed to dangerous voltages present without having to open. Did you honestly get a shock off it and if so then give it another go just to make sure!

 

Is there continuinty between the earth pin and the case ...

If not.. open the case and see whats connected to the earth pin

 

Neodigits say Having the case at 110V is correct!!!


Unbeleivable ,there must be some mistake .

 

Just a quick question..

Although the pic of the unit shows a three pin power input..which obviously implies that there is an earth line..(Thinking this unit is suitable for the States etc and would think at 110v it would be plugged into a two pin receptacle non grounded outlet) if you take the plug off is there in fact an earth wire?..ie is there just an earth and neutral? no earth.

2..When you measured the 110v floater was there any other item of equipment plugged into the inputs/outputs of the unit?..by this I mean anything..signal lines etc etc..

 

Just a quick question..

Although the pic of the unit shows a three pin power
input..which obviously implies that there is an earth
line..(Thinking this unit is suitable for the States
etc and would think at 110v it would be plugged into
a two pin receptacle non grounded outlet) if you take
the plug off is there in fact an earth wire?..ie is
there just an earth and neutral? no earth.

2..When you measured the 110v floater was there any
other item of equipment plugged into the
inputs/outputs of the unit?..by this I mean
anything..signal lines etc etc..

Sorry live and neutral..