Poor customer service

Is there any point in customer service? 2 problems.

1) Made an order for next day delivery(Didn't say next business day delivery) Unfortunately this now won't arrive until Monday(3 days). I have been told I can't cancel it or pay the additional for Saturday delivery? Should of checked the small print. I find it a bit of a shocking service when you can't cancel a delivery that hasn't even been order picked or dispatched in this day and age.

2) Reserved something from a none local store as wasn't available in my local store. In the end I purchased it from the local store who were unable to refund me for the one I didn't collect from another store. I was unable to get through to the customer support line at the time. I am now getting told they are unable to refund me for something I never collected unless I go out my way and visit the store and there is still no guarantee that they can refund me. My petrol/time costs more and it is not worth hassle.

The phone call is quite comical, will upload to youtube shortly link to follow.

Has anyone else had similar dealings?

 

Yeah it's bit annoying when you can't add to an order you have just created. Not the best website nor the best business model.

 

Thanks Peter I have tried contacting support. Which was next to useless. In future I won't be ordering anything online from screwfix as the processes are arcadic.

Screwfix is happy to take money but not happy to sort out any issues. At the end of the day I've paid for something i haven't received and screwfix wont refund, sound like day light robbery to me. Also the work I'm doing tomorrow means I have to purchase everything again for a second time even though it hasn't been dispatched yet, then mess around getting it sent back.

#poorcustomerservices