I have no idea where to post a compliment, so here will do. I've been out of the "trade" for 30 years, so I expected a few changes in plumbing, but it seems I am well out of touch... To cut a long story short the staff at Shepton Mallet guided me through to the correct items for my job, whilst being helpful, patient and knowledgeable. I had to return several times and change items but they were friendly and understanding each time. All in all they made what turned out to be a frustrating problem understandable and solvable. It was also very helpful to be able to browse and handle the items from the shelves in there- especially when you don't know what you need! Thank you.