So app is crashing Android

Discussion in 'Screwfix' started by simonkbike, Jun 2, 2015.

  1. simonkbike

    simonkbike New Member

    Fired up the SF app on my phone this morning. All fine until I pressed "back" button. Screen went white with pop-up message in German, and all locked. If I try to press back it just reloads the message. Press home and I get an Android msg that the UI has crashed.
    Anyone else having problems?
    S.
    Moto G running Lollipop
     
  2. FatHands

    FatHands Well-Known Member

    cant say ive ever used it mate. Just use the mobile site as its up-to-date and doesnt take up any space on the handset
     
  3. screwfix.peter

    screwfix.peter Administrator Staff Member

    Hi @simonkbike

    Thank you for your feedback about the app. One question, before launching the app, did you download the latest catalogue update?

    If anyone else is having problems on the Android, iOS or the new Windows app, please let us know.

    Peter
     
  4. simonkbike

    simonkbike New Member

    Err, I haven't heard about downloading catalogue updates; could this happen in the background?
    I did try uninstall & reinstall but made no difference.
    S.
     
  5. Mr. Handyandy

    Mr. Handyandy Screwfix Select

    Restart the phone, uninstall app, restart again.

    Then leave the app uninstalled.

    Mr. HandyAndy - Really
     

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