Forum Support Website Issues

Discussion in 'Support' started by ic31420, Feb 10, 2015.

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  1. ic31420

    ic31420 New Member

    Has anyone else notice that the screwfix site has slowed down recently.


    Most time waiting for pages to load is due to waiting for input from bazaar voice, and occasionally googleads.... But bazaar voice is the main culprit, I waited 30seconds earlier for some pages to load, gave up and went to toolstation.

    Come one guys this is costing you orders and me time.

    I know it is old hat these days but why not stick the bazaarvoice thing in an iframe so it can load if and when it wants without slowing me down. I know what I want and am not usually interested in reviews for my tenthousandth tube of caulk.

    Firefox and Chrome.

    Site seems pretty speedy on pages with no reviews.
     
    Last edited: Feb 10, 2015
    ic31420, Feb 10, 2015
    #1
  2. Welshdragon1

    Welshdragon1 Active Member

    Welshdragon1, Feb 10, 2015
    #2
  3. screwfix.peter

    screwfix.peter Administrator Staff Member

    Hi @ic31420

    Welcome to the Screwfix Community Forum. I hope you find it helpful and you can share your own knowledge to our members.

    I am sorry to hear you are having problems with our website, we are not aware of any issues with our site.

    Please email websitefeedback@screwfix.com with full details so we can investigate further.

    If you need to place an order urgently, please call our Customer Service Team on 03330 112 112

    Peter
     
    screwfix.peter, Feb 10, 2015
    #3
  4. FatHands

    FatHands Well-Known Member

    yes, i have had a few issues recently (all when using the mobile website). I did take a screenshot of it on my iphone but can't find the flipping thing.
    Its a little red bar at the bottom of the screen saying something about a back-end timeout and its always when i am searching for an item :confused:
     
    FatHands, Feb 10, 2015
    #4
  5. screwfix.peter

    screwfix.peter Administrator Staff Member

    screwfix.peter, Feb 10, 2015
    #5
  6. FatHands

    FatHands Well-Known Member

    hi,
    Will do Pete
    Cheers
     
    FatHands, Feb 10, 2015
    #6
  7. Welshdragon1

    Welshdragon1 Active Member

    Also Will do,

    Cheers Peter
     
    Welshdragon1, Feb 10, 2015
    #7
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