About 11 yrs ago I bought a AEG drill which had a Lifetime Service Agreement and free batteries for life. AEG (I believe now owned by TTI) are now not honouring this as they say they can no longer get hold of a needed replacement part. Although they have offered a replacement drill, this would not be covered by the LSA. Anyone else had similar issues?
"Although they have offered a replacement drill", Take it & run, as long as it comes with batteries. (IMO)
Blimey you dont want much do you. 11yrs use and they are going to give you a new one. Sounds like a good deal. What make is the new drill? How many batteries etc?
Lifetime agreement only refers to the manufactures stated expected lifetime of the product. Eg they may specify the lifetime of drill is 5years. Therefore if the drill breaks down etc during this lifetime period they will honour the lifetime guarantee. Lifetime guarantee is not your lfetime or that of any person. It relates to the expected lifetime of the product. If you refer to the guarantee it should state this in T&Cs. Personally i would accept their offer. Regards.
It doesn’t state that at all in the t&c. I don’t believe that is the case either as a LSA would then have no value and therefore not be attractive to consumers. It would then just be the same as a warranty.
I appreciate this is Ridgid tools although I think they have some connection with TTI. But their t&c’s state that it is the lifetime of the original purchaser
Whats in the t and c section of your contract though. What was the initial purchase price of the drill.
Purchase price was £150, although I think this is irrelevant. The t&c’s for mine don’t specify what is meant by lifetime
Reading that, I would say you have a good arguement for it to be your lifetime. There is nothing that seems to imply a limit of any sort and it does specify it is applicable to the original purchaser. The paragraph that includes: "... entitles the original purchaser of ... ... to a lifetime supply of free ... " links purchaser and lifetime together. You may have a fight, but they made teh original offer and you accepted it - that becomes a contract. They can buy you out, however you have the right to accept or reject any offer for early termination.
Tell them you want a Hilti with 56 batteries or you're not accepting. Out of principal I think you should keep pushing them. They were happy enough to take your money all those years ago. Keep us posted