Hello I am new to this forum and I would like any stories/anecdotes/ideas you may have....about customers paying you for the work you have done I am preparing a training course for engineers and assisting them in overcoming problems they encounter with the customer paying for the call out and / or parts/labour supplied etc. Do you get this? How do you overcome the excuses you get & still get paid? Any funny stories? Also (I do specalise in this kind of work, but havent done anything for engineers before) are things getting harder for people/companies out there? Do you think people are struggling more? Regards
What sort of "engineers" are you training? I did a 4 year apprenticeship, 4 years at Tech to get my M E T part 3 & after 40 years experience, I'm still officially a technician.....I wish that I had done one of these "magic" courses.
Ok, whatever excuse you get from the customer is A LIE! Favourite excuse usually has something to do with a close relative passing away, it's a lie. They think a death in the family allows them to swerve the payment as you won't be heartless enough to push them for the money, it's a lie! 2nd is finding fault with your work, this is to get a big discount off the agreed price, it's a lie! I no longer give a discount for this and will always attend to any snagging rather than have them get one over on me, regardless of how much time and effort i have to put in to reslove these "faults" There are hundreds more but i'm off to the bog at the min!
What sort of "engineers" are you training? I did a 4 year apprenticeship, 4 years at Tech to get my M E T part 3 & after 40 years experience, I'm still officially a technician.....I wish that I had done one of these "magic" courses. Seems different industries use the term "Engineer" in different ways. I worked a lot in the Burglar alarm industry and we were all called either service engineers or installation engineers despite the fact that many of us didn't even have 2 O Levels to rub together let alone a qualification in engineering.
What sort of "engineers" are you training? I did a 4 year apprenticeship, 4 years at Tech to get my M E T part 3 & after 40 years experience, I'm still officially a technician.....I wish that I had done one of these "magic" courses. Seems different industries use the term "Engineer" in different ways. I worked a lot in the Burglar alarm industry and we were all called either service engineers or installation engineers despite the fact that many of us didn't even have 2 O Levels to rub together let alone a qualification in engineering. An engineer is a person who is professionally engaged in a field of engineering. Engineers are concerned with developing economical and safe solutions to practical problems, by applying mathematics and scientific knowledge while considering technical constraints.[1][2] As such, the work of engineers is the link between perceived needs of society and commercial applications. Some consider this profession to be the link between art and science.