Hi there, I’d be grateful is someone could offer a professional opinion. I moved into my current property last year and this week arranged to have the boiler serviced. The gas engineer came and within 5 minutes announced that he couldn’t complete the service because of two reasons. The boiler is in a single storey utility room which is part of an extension built in 2013. The flue for the boiler runs through the ceiling and the pipe is on the roof. 1) He said that the flue would need some supports adding to it minimise the risk of it becoming dislodged if it’s windy. 2) because the flue runs through the ceiling he was unable to visually inspect the pipe. In order to complete a service I’d need to add a inspection hatch in the ceiling. I was a bit suprised by this as shortly before we bought the house the boiler was serviced by British Gas. The paperwork (which I have a copy of) does not mention either of the issues mentioned by this gas engineer and the service was completed without any issues. Does anyone know if the rules or regulations have changed in the last year or so? The engineer left me no paperwork following his visit and today I’ve had an email from the company to say that the boiler is ‘at risk’ and can fit the flue supports at a cost of £95, but there’s no mention of installing the flue hatch. I’m keen to make sure that the boiler is safe and can pass its service, but can’t help but feel the experience I’ve had with the gas engineer feels a bit suspect given that the boiler has been installed less then 10 years ago and has had no issues passing a service by British Gas. I just want to make sure the concerns he’s raised are valid before I take any further action. I’ve attached a couple of photos for added context. Any advice or help would be most welcome!