Anybody have the same problem trying to get their builders merchant to answer the phone ? So many of them can't be bothered to pick up the phone and just rely on people visiting the counter. When n I have been in some of the yards checking things out, I can see people wandering about ignoring the phone. It isn't like they are answering lots of time wasting questions about the best type of undercoat or what is the best size screw to hold a handle in a sweeping brush. One builders merchant it was 9 calls before they answered to the details for a quote and then never came back - the value of the order about £850 of plant hire and £1,100 of materials. I wouldn't normally bother but the big problem is that there is such a variance in prices between the merchants and also between the advertised price and what you get by ordering in bulk - £720 + vat on a lorry load of blocks !