Cancelling a click and collect order

Discussion in 'Screwfix Live' started by Willowwill, Aug 11, 2020.

  1. Willowwill

    Willowwill New Member

    Hi all,

    I have made a click and collect order for 2 items today. When I got home I have now found out my son already got the items.

    How do I now cancel my click and collect order and get a refund?

    Thanks in advance
     
  2. I-Man

    I-Man Well-Known Member

    You have to phone up and cancel by phone... Good luck in anyone answering!

    Or don't pick it up, and they cancel after 21 days I think?
     
  3. robgul

    robgul Active Member

    Correct - I asked about cancelling and the bloke in the shop not to collect and I'd get a refund after 21 days - I didn't and I did!
     
  4. quasar9

    quasar9 Screwfix Select

    How are refunds working these days ? There is a general shortage of all sorts of things, and for that reason I have bought more than i need in case I can’t get any more mid job.
     
  5. screwfix.peter

    screwfix.peter Administrator Staff Member

    Hi

    @Willowwill If you wish to cancel an order please call our team on 03330 112 112. Please be aware that due to a high demand of enquiries we are busier than normal, to try and avoid our peak period call pre 10am and after 4pm. You can also email online@screwfix.com which is also busy but we shall respond as soon as possible.

    @quasar9 We are now processing unwanted goods, for full details please visit our website https://www.screwfix.com/help/returns/

    To keep up to date please visit https://www.screwfix.com/help/disruption/ for any changes to our service

    Peter
     

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