Anyone else having a problem with Screwfix, and getting absolutley no where when they complain? I am starting a business to install Intruder Alarms and Access Control Systems and placed to orders with Screwfix for essential items that i need to install these systems. Screwfix said I could send a cheque to their Head Office in Yeovel and they would process that and I would have the items before my business start date of the 4th Jan. 6th January - Still Nothing Several phone calls later, " Sorry sir we dont accept cheques" More phone Calls Later " Oh Ok yes we do, yours must be in a pile sat on a desl somewhere and we will get to it whenever we can" ?????????????????????????????? The Business Initiative who funded my start up company and sent them a cheque are now hassling me about not starting my company on the agreed date and want to know a revised date. More Phone calls to Screwfix - " Well sir, we dont accept cheques, it will be sent back to you " ARGHHHHHHHHHHHHHHHHHHHHHH More Phone Calls " Ok when we find the cheque we will send the items for order number AXXXXXXXXX Blah Blah Blah " Me " what about the other order number, I placed to orders for the equipment " Screwfix " OH, we can only find one, we must have cancelled the other one and i dont know why " ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH Top and bottom of it, I should have started my new business on the 4th January, Screwfix have my payment but they cant be bothered to take the time and look for it, Or even agree with themselves If they accept cheques, Cant give me a date when the items will be posted, or indeed if they ever will be. And Im losing money each day on business I should be doing and cant do because of them. It's tough enough for a new business to start without this happening. SCREWFIX SORT THIS OUT PLEASE A56894066 A56807989
It's your fault for going about it in an arseabout face way. You use an order form and send your cheque with it. It gets processed(and cheque clearance may take 3 days). It's not the way to make an order on the phone, get someone else to send them a cheque, and expect it to be processed properly. You'll just have to wait. Next time, order by any of the recognised means, and you may then complain if it is not processed appropriately. Yours advisedly, Mr. HandyAndy - Really
....Oh, and use the appropriate contact method for complaining to the Screwfix team. This here is a forum for customers, that do not 'sort out' administration problems. Mr. HandyAndy - Really
Yes I wwas told I could return somethin geven thoughthe builde rhad lost original packaging then, having travelled 8 miles, was denied. I did not buy anything and wont be using them again will use * [not B&Q their expensive owners] Message was edited by: Screwfix Moderator
Very true Lucy. A few years ago they lokked after my pet budgerigar, whilst I was on holiday in the Bahama's. When I returned, they'd mislaid the budgie and tried to fob me off with an African Grey, painted blue and green. It looked nothing like my pet. Not even close. After complaining to the MD of Kingfisher.scam, they provided me with a couple of love birds. However they ran away and took up prostitution. I was not a happy bunny I can tell you.
You should approach screwfix management and ask them to place a link to your business on their website. That's the proper way to go about things. Mr. HandyAndy - Really