Historical invoices - more than 18 months ago

T

Thomas Hamilton

New Member
I am trying to get a copy of an invoice from Sep2019 to have my drill repaired under warranty but SF are telling me that they can't access invoices from more than 18 months ago without knowing the order reference.

I originally placed an order online so I have that invoice in my emails, but when I was in-store for collection I upgraded the drill and paid extra money by debit card but the invoice for this updated purchase was not emailed to me.

Does anyone know of a way I could get hold of this invoice?
 
Worth checking your card statement incase its there as a reference number but otherwise I would have thought Screwfix themselves would know best. They do say on the app that it’s 18months max without order number so possible it just can’t be done.

That aside your proof of payment is enough for your warranty unless of course there is no way at all of telling what it was you purchased. They would have had to refund the original and sold you the new one to correct their stock inventory. They won’t have just charged you the difference so if you have proof of purchase for the full amount of the new drill that should be enough. Even if you only have the balance value but that plus the original price is the price of the new one then most retailers would accept that. Screwfix are very reasonable in my experience.
 
So I was unable to get an order reference from my bank statement.

I’m not sure how this warranty works now because I registered for extended warranty with DeWalt, so I’m assuming that now my warranty with Screwfix has ended and that DeWalt would need to be convinced by my proof of purchase and not Screwfix?

I’ve contacted the local DeWalt repair shop to see if they are able to use the warranty certificate alone so I’ll see what they say.

The order history page on the Screwfix website only finds invoices from the last 18 months regardless of the dates entered unfortunately. :(
 
Thomas Hamilton said:
So I was unable to get an order reference from my bank statement.

I’m not sure how this warranty works now because I registered for extended warranty with DeWalt, so I’m assuming that now my warranty with Screwfix has ended and that DeWalt would need to be convinced by my proof of purchase and not Screwfix?

I’ve contacted the local DeWalt repair shop to see if they are able to use the warranty certificate alone so I’ll see what they say.

The order history page on the Screwfix website only finds invoices from the last 18 months regardless of the dates entered unfortunately. :(
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You’d need to check the terms and conditions but if you’ve registered it I can’t see that you have an issue. Ordinarily when you register an item you do so with its unique serial number. Of course if you only even registered the first drill and not the upgrade then you haven’t got this one registered at all.

Warranties generally aren’t worth anything in the sense that legally an item should last a ‘reasonable’ amount of time. Unfortunately there is nothing specific about what reasonable means. Understandable as the expectations of performance and longevity of a drill costing £1,000 are different to one costing £10.

if you’re getting no joy with screwfix then go straight to dewalt. They will often just direct you back to the retailer as it is they that you have a contract with…. Which brings you back to where you started. If it was an item that only screwfix sell then they can’t really deny responsibility. If lots of people sell them (like a DeWalt drill for instance), then the onus is on you to prove it was ‘their’ drill that is being returned to them.

Hopefully you have this actual drill registered in which case you should be fine with the dewalt repair shop.
 
Thomas Hamilton said:
I am trying to get a copy of an invoice from Sep2019 to have my drill repaired under warranty but SF are telling me that they can't access invoices from more than 18 months ago without knowing the order reference.

I originally placed an order online so I have that invoice in my emails, but when I was in-store for collection I upgraded the drill and paid extra money by debit card but the invoice for this updated purchase was not emailed to me.

Does anyone know of a way I could get hold of this invoice?
Click to expand...
In fact, Screwfix often mislead consumers over this. Yes… they do keep online records for 18 months... Heck they could keep them for a week or ten years, there is not law about that.

There is a law however how long they keep invoices, REGARLDESS OF ONLINE OR NOT. They like to conflate the issue of on file and online.... so when they tell you truthfully that they have only got the Invoice online for 18 months, they forget to tell you they have them on file, and allow you to infer that they do not!

Naughty, naughty, to mislead by omission is an offence…! Here is the Law for records... Screwfix will try to mislead you by answering the wrong questions, so don’t ask if your nvoice is online, ask if they have a copy of your VAT invoice and tell them you want a copy.

To do this is contrary to The Consumer Protection from Unfair Trading Regs 2008... And as the invoice contains your name and address you can use the GDPR to request it. A simple Subject Access Request for your invoices and they must respond in one month. If they fail you can go to the Information Commissioner and report them.

So come on Screwfix, play the game, these are customers looking for help... not bandits... people lose invoices, change emails and phones etc...

THEY ARE REQUIRED BY LAW TO KEEP ALL INVICES FOR 6 YEARS!!!!!

Here is guidance for you from HM Gov.

Keeping records of your invoices - the basics

All businesses should keep business records that detail their financial transactions. This will help the owners to keep track of their performance and manage their taxation. To be able to do this, records of all client invoices must be stored and available for inspection. This is legally required by HMRC.

How long to keep business invoices

In the UK, invoices are legal documents that the issuing business must keep for 6 years from the end of the financial year it was issued. This rule is applicable for both the sales invoices the business sends to customers, as well as purchase invoices it receives from its suppliers.

How long you must keep records

Begin keeping records when you register for VAT. You must keep VAT records for at least 6 years

Records you must keep​

You must keep a record of the following:
  • everything you buy and sell (including zero-rated, reduced and VAT exempt items)
  • copies of all invoices you issue
  • all invoices you receive (original or electronic copies)
  • self-billing agreements (where the customer prepares the invoice)
  • the name, address and VAT number of any self-billing suppliers
  • debit or credit notes
  • any goods you give away or take from stock for your private use
Keep general business records such as bank statements, cash books, cheque stubs, paying-in slips and till rolls.
 
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