I Lost my Tools in a DeWalt Repair Shop

Discussion in 'Tool Talk' started by Hadventure, May 3, 2019.

  1. KIAB

    KIAB Well-Known Member

    Progress, hopefully everything will workout ok.:)
     
  2. big all

    big all Screwfix Select

    mind and take copies off the actual registration on line as 100% proof
     
  3. robertpstubbs

    robertpstubbs Well-Known Member

    When you dropped the tools off with RR did you get receipts for them?
     
  4. Hadventure

    Hadventure Member

    I have receipts for everything... Tools themselves and that I dropped them off for repair. I also have all my communications in email so I'll let you know when I get my tools back!
     
    chippie244 likes this.
  5. stelock87

    stelock87 New Member

    i’ve had the same problem i’ve contacted them and they said they can’t find my drill. he said best advice is contact liquidation company and put a claim in then put the phone down.
     
  6. Hadventure

    Hadventure Member

    OK so here is the final update and outcome.
    My tools could not be found. I involved DeWalt and they have replaced my tools with new ones!
    I have to hand it to DeWalt - their customer service team were slow - but they delivered and I have new tools in hand.
    I will continue to use and buy DeWalt tools (except for their DAB radio - has to be Makita).
     
  7. Pollowick

    Pollowick Well-Known Member

    Good result ... I wonder who has the originals though!
     
  8. KIAB

    KIAB Well-Known Member

    What a superb result.:)
     
  9. big all

    big all Screwfix Select

    glad you got it sorted

    just shows to try all reasonable avenues just in case:):)
     
  10. candoabitofmoststuff

    candoabitofmoststuff Active Member

    Their good, reasonable, customer service has undoubtedly earned them much much more in future sales than the cost to them now of replacing the tools with new.
    Though I'm only DIY I do tend to buy good quality tools when needed and money permits...
    They will now go onto my "preferred" list!

    Cando
     
  11. sospan

    sospan Well-Known Member

    More firms need to learn from things like this. A DeWalt's internal price it probably cost them a few hundred pounds to replace your tools. The positive advertising they will get as a result from this will pay back many times that because no doubt you will tell a few others about your result and there will be some coverage on here.
     
    KIAB likes this.
  12. KIAB

    KIAB Well-Known Member

    [​IMG][​IMG][​IMG]

    Round of applause for Dewalts excellent customer service.
     
    big all likes this.

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