Discussion in 'Screwfix' started by a davies, Oct 18, 2016.
Do screwfix just keep your money if you forget to collect a click and collect item within 21 days?
They party with it!
They charge you interest on the purchase price to cover storage.
No.....the goods as well!
yes i know they keep the goods as well (untill they sell them to someone else)
good system by screwfix this (good way of making extra cash for not doing much)
Surely that's not allowed???
Hi @a davies
I have spoken to our customer service team, and they have advised.
After placing an order for collection this order is held for 21 days for you to collect from our store, and during this time if the order is not collected our stores do make contact as a reminder that goods are waiting for collection. However, if the goods are not collected within three weeks the goods held are placed back in to stock. As our stores are unable to access payment details to process a refund they are unable to refund automatically but only when the purchaser makes contact.
If you are waiting for a refund for an order you purchased but not collected please call our team on 03330 112 112 so we can sort this.
Thanks for the reply screwfix.
Store never contacted me to say goods are waiting to be picked up.
I have already contacted screwfix to request a refund (waiting to be called back - for some reason they couldn't do it yesterday)
Still waiting for the call back from screwfix
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