Is this a scam? - Leak letter from 'Thames Water'

Discussion in 'Plumbers' Talk' started by SimonGres, Oct 22, 2017.

  1. SimonGres

    SimonGres New Member

    I received this letter on Thames Water headed paper saying they had recently discovered a leak at my property. It offers to send out a plumber for free to fix the leak. There is no leak at my property that I know of.

    The email address given is for a company called 'Essential Water Services Ltd' and the phone number given goes straight to voicemail.

    Does Thames Water outsource this kind of thing to third parties? Or is this some kind of misplaced/fraudulent attempt to drum up business for an independent company?

    Attached Files:

  2. Mr. Handyandy

    Mr. Handyandy Screwfix Select

    Legitimate, but phishing(BS-ing).

    Mr. HandyAndy - Really
    KIAB likes this.
  3. KIAB

    KIAB Well-Known Member

    Send a copy of letter to Thames Water, can see a lot of elderly people getting caught with this one.
  4. CraigMcK

    CraigMcK Well-Known Member

    Looks a bit suspicious, that email address is not to one owned by Thames water.
    Looks more like someone trying to look official, I certainly would not be contacting them, may even go as far as sending a copy the TW to see if they comment.
  5. Mr. Handyandy

    Mr. Handyandy Screwfix Select

    Yeah, just phone TW and ask them. Especially the bit about "you may remember we found a leak."

    Coz I bet you don't remember anything of the sort!

    Mr. HandyAndy - Really
  6. Isitreally

    Isitreally Well-Known Member

    Phone number not the number given by them to report leaks.

    But the most glaring thing is "The Occupier" What,!! don't they know who their customers are. :rolleyes::rolleyes::rolleyes:
  7. Dr Bodgit

    Dr Bodgit Well-Known Member

    The email address/domain is registered here, looks like spam if not a scam to me:
    Domain name:

    Paul Griffin

    Registrant type:
    UK Individual

    Registrant's address:
    Crompton Road
    SG1 2EE
    United Kingdom
  8. KIAB

    KIAB Well-Known Member

  9. Isitreally

    Isitreally Well-Known Member

  10. Mr. Handyandy

    Mr. Handyandy Screwfix Select

    Sure they do. Coz everyone in the street has had a letter the same. Ask your neighbours. I'd put money on it.

    Mr. HandyAndy - Really
  11. Id send a copy to Trading Standards too, highlighting how elderly could be misled.
    KIAB likes this.
  12. KIAB

    KIAB Well-Known Member

    Name same 'Essential Water Services Ltd' as in op's post.

    So one of the same firm I say.
  13. Crowsfoot

    Crowsfoot Well-Known Member

    Just ignore it.
    The water authorities have no responsibility at all for plumbing beyond where the service pipe enters a property.
    The WRS building regulations then come into force.
    That web site looks official though (if that's really who it is).
    It's a group of chancers trying there luck.
  14. That's the 'proper' Thames Water address at the bottom.
  15. KIAB

    KIAB Well-Known Member


    Still BS!:D
  16. Mr. Handyandy

    Mr. Handyandy Screwfix Select

    Funny, it's at the bottom of this one too.....

  17. koolpc

    koolpc Well-Known Member

    Mug comes to mind if you fall for that!
  18. Mr. Handyandy

    Mr. Handyandy Screwfix Select

    You need the 'kettles' thread

    Mr. HandyAndy - Really
    Deleted member 33931 likes this.
  19. joinerjohn1

    joinerjohn1 Screwfix Select

    As others have already said, send a copy to Thames Water and await their reply. I'm sure they'll be very interested in another company using their headings on "official" looking letters.

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