Hello all, Having recently had new windows installed I now find that the external noise, primarily traffic, has increased along with one of the windows being quite draughty. I have called the company back but they have said that there isn't a problem and are now just stalling me when I call them. I'm on my own dealing with this and not very good at being firm although I have tried. My questions is where do I go from here. I have emailed FENSA but haven't heard anything now and its been over 3 weeks. I cannot get any other company to come in and check the windows for me as they say they are coming and then just don't turn up which is pretty standard for where I live. I am at my wits end, the windows cost me just under £6k and I did my research and used a local company who had rave reviews not just on social media but via word of mouth too. I live on a busy road and find that once the traffic starts up about 6am the noise wakes me despite using earplugs. One thing to note is that I kept the original wood box and had the new windows fitted to this which when I asked at the time I was told it wasn't an issue because the wood was in good condition. When the fitter came back he said having kept the wooden box could be the issue but if that was the case I certainly wouldn't have kept it if I had been told at the time by their surveyor that it would be fine. I would be really grateful for any advice. I had read previous posts and read the Which article and have drafted a letter but are the company in breach of contract at this stage as the Which letter states this. Many thanks.