This is aimed at Screwfix Peter in particular. How do people who are only interested in stirring up the mood of the forum manage to get on it in the first place? Why do you make it so easy for spammers and trolls to successfully register in the first place? I cannot believe you blame US for behaving in a certain manner when quite frankly Screwfix allow such individuals as spammers and trolls easy access to registration. There is a simple procedure used by most 'proper' organisations these days that verify the person before he or she is able to register. Does the name and address match, for example. Using emails as a verification process is pointless. Anyone can make up an email instantly and discard it just as instantly. Use actual address information and check against a debit card or credit card before allowing anyone to register. If you don't improve your registration process then its not OUR fault we get in to petty arguments and use offensive language is it? Even make them wait for a few days to give you time to verify them.