Laminate Floor Installed - opinions please :-)

Discussion in 'Carpenters' Talk' started by CKUK, Sep 6, 2019.

  1. CKUK

    CKUK New Member


    We've had a laminate floor installed and I've attached pictures of the work that has been done.

    To us, the finishing off trim bits seem untidy and could be done better.

    Are we being overly fussy and picky?

    TIA, Chris.

    Attached Files:

  2. It is not just the trim, the whole lot looks like a massive bodge, do not pay them until they put it right and that means everything.
    Astramax likes this.
  3. CKUK

    CKUK New Member

    In what way do you mean it looks like a massive bodge? I need a few specifics to take back to the company. Thanks.
  4. b4xtr

    b4xtr Active Member

    I am not trade but, to me there are numerous issues
    the use of silicon to fill around door frames, different beads around edges and the poor mitering of beads around corners etc
    Also the fact that you've posted up so many pics suggests that you are not happy with certain aspects shown in each of them and you probably know exactly what you're not happy with
  5. jackelliott07

    jackelliott07 Active Member

    Not to be the bearer of bad news, and i'm sure given your messages so far you don't really want to believe how bad it is, but that is an absolutely horrendous job. Who silicones around laminate flooring?? Laminate is a floating floor, so when it expands/contracts then what is going to happen to that silicone? You guessed it, it's gonna crack and break apart like nobodies business and look (if it's possible) even worse than it does now.

    Not to mention how badly the trim is fitting around the door frames? Normal practise around door frames etc is to notch the bottom of the frame out slightly so as to allow laminate to fit underneath and thus show no discernable gap.

    Really hope you haven't already paid these people (also, the little tiny bits of off cuts theyve just glued into gaps? Jesus... they aren't even a diy'ers grandson...)
    longboat and Astramax like this.
  6. DIYDave.

    DIYDave. Screwfix Select

    All the above plus that last picture, shows the size nails they’ve used for that Scotia - ridiculous

    Either simply glued on or small pins used which should be more or less invisible

    A wipe of colour matched filler would have made the poor mitres look better but clearly not done

    Depends what was discussed at quotation stage, wether using trims, and where, or undercutting around frames. Yep gives a much better job as you can’t fully fit trims around profile of architrave/frame so always looks odd. But..... undercutting frames is gonna cost you more money but should be an option at first site visit

    You know it ain't right - time for a discussion and ..... fully paid up or deposit paid only with balance to settle ?!

    Who supplied and fitted ?
    Local store / independent / chain / sole trader / floor fitter / builder / handy (not so much) man type / monkey / etc

    Good luck
  7. jackelliott07

    jackelliott07 Active Member

    this was definitely an etc, would be a discredit to say a monkey did this... there's even a nail sticking out miles on picture 3.
  8. Hans_25

    Hans_25 Screwfix Select

    Looks to me like a bodgit and scarper job :eek:

    The laminate itself looks OK, but how its finished at all the edges is really quite bad - either they have no idea what they're doing, or they did it on the cheap to save you (or them) money.
  9. CKUK

    CKUK New Member


    Thank you for all your comments, it just confirmed what we thought when we came home yesterday.

    We have given them today to sort it out but we doubt much else is going to change when we come home this evening.

    We've used the company for two painting and decorating jobs in our home and been happy with the work. They advertise that they do laminate flooring so we got them in to do this job.

    The details of the job weren't discussed beforehand, we asked for a quote to fit the laminate, we accepted it and we just 'assumed' that the job was going to be done properly and we wouldn't be left with this mess.

    We were asked to purchase the laminate, trims and underlay from B&Q and they would provide the fitting.

    Thankfully, no money has been paid up front but we own a business and we are in a lot of same networking groups as the company so we don't want to become known as someone who doesn't pay their bills.

    Can the trims be re-done or does the whole lot need to come up?

    Thank you.
  10. Astramax

    Astramax Super Member

    The trims can be replaced which is a simple task, the overuse of silicone and the poor profile cutting around the doorframe architrave is a little more involved.
  11. CKUK

    CKUK New Member

    Thank you, so the architrave cutting can be fixed without pulling up the whole floor?

    We were left with a pack and a half of flooring so if the bits around the door need to come up and be refitted with new board that's always a possibility.
  12. jackelliott07

    jackelliott07 Active Member

    It's nothing that can't be fixed - although how much faith i would have in them to fix correctly is anybodies guess. I would specify that you'd like the door frames undercutting and not to see silicone/caulk like they have use.

    I also wouldn't be too concerned about being in the same network - you could always show this network the quality of work you were left with, i would hazard a guess they may understand why you withheld the money...
    CKUK likes this.
  13. CKUK

    CKUK New Member


    I've just heard from the company today after they've been in.

    I've been told that they can't undercut the door frames to slide the laminate in because the door frames go all the way down to the floor. Is this right?

    Also, I've just found out that they don't take doors off to trim them if they catch on the new flooring. Is this a standard thing to do?

    Thank you.
  14. Astramax

    Astramax Super Member

    Do they really know what they are doing ..............think not! :rolleyes:
  15. CKUK

    CKUK New Member

    Am I right in saying that the door frames can be cut if they go all the way down to the floor? After Googling, it seems a standard thing?
    Astramax likes this.
  16. Muzungu

    Muzungu Screwfix Select

    Just to echo Astra, I have a feeling they don't know what they are about.

    It's because the frames go down to the floor that they need to undercut. Trimming the doors should have been brought up before hand by them, I would have thought, and factored into the price if they were pros; they're not I'm afraid.

    Unfortunately there are so many chancers around these days that a customer almost needs to know how to do the job themselves before negotiating any job.
    Astramax likes this.
  17. jackelliott07

    jackelliott07 Active Member

    Yes you are right in saying that the door frames can be cut. Of course they go down to the floor, they would be pretty bad door frames if they didnt. All they need to do is saw about 10mm into the frame, and chisel it out to make a recess for the laminate to slide underneath, they aren't chopping the entire door frame off...

    I think unfortunately you have got some serious cowboys in - refer to my first post RE silicone, and the floor expanding/contracting. Anybody who knows even the slightest should know what they've done won't last a week... it's not an acceptable finish at all.
    Astramax likes this.
  18. jackelliott07

    jackelliott07 Active Member

    As for the door trimming - i can kind of see both sides for this, if it wasn't included in original quote then perhaps it's "fair" - although would be pretty bad practise to leave you with doors that can't open/close properly, especially as trimming them down is a 15 minute job.
  19. Astramax

    Astramax Super Member

    Of course they can be scribed and cut. Think they are taking something that begins with the letter 'P'. :rolleyes:
  20. CKUK

    CKUK New Member

    Thanks all, it's been really good getting your thoughts on this today. Looks like we'll be having a difficult conversation when we get home tonight and see what's what. I think at this stage we'll have to get someone else in to give us a quote to resolve the issues and see where we go from there.
    Astramax likes this.

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