Guys, I got a bit of a response to a thread recently on my mark-up of parts, which I THINK are acceptable and fair - and way below the industry standard. The mark-up is also transparent excl. big ticket items so the customer knows they are not being mis-led or ripped off. 1. 15% on all stock items (pipe, fittings, etc, etc) 2. 15-30% on non-stock items 3. Fixed mark up on big ticket items (boilers, baths, etc.) to take account of ordering/delivery costs 4. 20% on all parts to cover wastage, consumables, etc. I don't have a problem with this. But then again I don't charge time if I need to get parts, nor do I try and always go in at retail cost. I'm just wondering why others have such a problem....? In business everything has a cost. At each step of the supply chain - including me - a margin is added. People are prepared to pay a margin to get advice in a shop (or not get advice); why am I different?? Or to put it another way, what is the cost of fitting a 15mm end feed elbow?? Buy it, stock it, clean, deburr, flux, solder, clean off..... Every step is reducing your profit margin to an extent where if you just charged trade price for the elbow it will be costing YOU to fit it. Go get your van serviced. Then look at the bill. Then figure how different (and less profitable) your bills are. So I guess my question is why people want to give stuff away for free?