Hi all,
Last week I had some new triple glazing installed, we had saved for a while to get the windows replaced that were really old and broken and from before we brought the house, although at first it seemed like a good job was done when checking them the next day (couldn't check before they finished as it was dark) we noticed a few issues that have been reported to the company, they agreed one of the windows had a defect as the glass was pitted and are going to replace it but we found a few faults and are still waiting on a response.
They say they are looking into it and will get back to us with a solution next week but before they do I wanted your opinions on the work and what needs to be done to resolve it as I'm nowhere near an expert and don't want to either get fobbed off or expect something unrealistic.
Ive attached some pictures of the faults yet to be agreed on that I've noticed and are as follows:
1) Possible crack in middle pain of glass in one of the windows
https://1drv.ms/u/s!AqDjkVI1YQ7wnxVmZibioWy5yxtM
2) crease or crack in Window frame of large window downstairs window along with chipping on another section
https://1drv.ms/u/s!AqDjkVI1YQ7wnxKskei-RPFTJa1b
https://1drv.ms/u/s!AqDjkVI1YQ7wnxNw1-w59ubO_1zX
3) end of new windowsill just filled with sealant and no end cap
https://1drv.ms/u/s!AqDjkVI1YQ7wnxQMG6WJgW3auNsn
There is also some stains that have appeared over the last few days on all the windows, I'm guessing it's just some residue that as its dried has turned black, any idea how to remove it as soap and water isn't working and don't want to damage the windows
https://1drv.ms/u/s!AqDjkVI1YQ7wnxGwOtalgcUXiRt0
Thanks for any help and advice, we put off getting it done due to the cost and we used a firm that was supposed to have a good reputation as someone we knew had used them before but now I'm worried I'll have issues with them.
Last week I had some new triple glazing installed, we had saved for a while to get the windows replaced that were really old and broken and from before we brought the house, although at first it seemed like a good job was done when checking them the next day (couldn't check before they finished as it was dark) we noticed a few issues that have been reported to the company, they agreed one of the windows had a defect as the glass was pitted and are going to replace it but we found a few faults and are still waiting on a response.
They say they are looking into it and will get back to us with a solution next week but before they do I wanted your opinions on the work and what needs to be done to resolve it as I'm nowhere near an expert and don't want to either get fobbed off or expect something unrealistic.
Ive attached some pictures of the faults yet to be agreed on that I've noticed and are as follows:
1) Possible crack in middle pain of glass in one of the windows
https://1drv.ms/u/s!AqDjkVI1YQ7wnxVmZibioWy5yxtM
2) crease or crack in Window frame of large window downstairs window along with chipping on another section
https://1drv.ms/u/s!AqDjkVI1YQ7wnxKskei-RPFTJa1b
https://1drv.ms/u/s!AqDjkVI1YQ7wnxNw1-w59ubO_1zX
3) end of new windowsill just filled with sealant and no end cap
https://1drv.ms/u/s!AqDjkVI1YQ7wnxQMG6WJgW3auNsn
There is also some stains that have appeared over the last few days on all the windows, I'm guessing it's just some residue that as its dried has turned black, any idea how to remove it as soap and water isn't working and don't want to damage the windows
https://1drv.ms/u/s!AqDjkVI1YQ7wnxGwOtalgcUXiRt0
Thanks for any help and advice, we put off getting it done due to the cost and we used a firm that was supposed to have a good reputation as someone we knew had used them before but now I'm worried I'll have issues with them.