Overcharged by Gas Engineer - help ?

Discussion in 'Engineers' Talk' started by Ryan Lintott, Apr 7, 2021.

  1. Ryan Lintott

    Ryan Lintott New Member

    We had no heating so called British Gas as we've got a homecare agreement. They had no-one available so put us in touch with ERG Facilities who would come out and do the work then we could get the claimed back from British Gas.

    The guy came out and spent 15mins in are house and said it was an easy problem and we just needed a new "Mid position actuator (Drayton)". He left to go and get the part and came back and fitted it in about 20mins.

    Now we've instantly been charged £812.40 for this. 3 hours work @ £189+Vat per hour and £110+VAT for the unit.

    I contacted them so say he was only in my house for a max 45mins so they contacted the engineer and he's saying he was there for 3 hours. The company are saying as I can't prove he was there for such a short time the bill stands. I know BG will pay for this but it's not the point - he's scamming money from BG for work not done. Any ideas who I can raise this to or what to do hear ?
  2. jonathanc

    jonathanc Screwfix Select

    Tell British Gas and let them fight it.
  3. CosD

    CosD Active Member

    This is part of the reason why so many people want to do more and more themselves when they are being ripped off by rogue trades people. Especially gas or electrical certified, it's like they can charge what they like because they have a license to.

    Shame you don't have a Ring doorbell where you can prove to BG how long he was really there for.
  4. Hans_25

    Hans_25 Screwfix Select

    Did they replace the whole actuator or just the electrical/body bit?
  5. jonathanc

    jonathanc Screwfix Select

    He’s probably started the clock when he turned up and left it running while he went off to get parts. It’s that’s part of terms and conditions then that’s the deal...
  6. spannerw

    spannerw Screwfix Select

    As ERG are a fairly large company I would be surprised if their vans don’t have trackers fitted. They know how long he was there and are trying to rip BG off, ultimately ripping the customer off!
  7. FlyByNight

    FlyByNight Screwfix Select

    How much for the actuator? £110+VAT is a rip off. Even at SF they are only £60++ and probably cheaper elsewhere, maybe £50++ of so
  8. Sparkielev

    Sparkielev Screwfix Select

    Prob had 1 on van and parked round the corner
  9. Mike83

    Mike83 Screwfix Select

  10. rogerk101

    rogerk101 Screwfix Select

    As said above, let BG know this and let them decide what to do about it. Rip-offs happen all day every day, and we usually let them happen without a thought. Just because this one was a bit closer to home you suddenly feel the urge to set the world to rights! Good luck with that! Life's too short to take on other peoples' problems.
  11. Isaac Cox

    Isaac Cox Member

    They're saying that you cannot prove that he was there for such a short time. I would ask them to prove that he was there for as long as he claims.
  12. FlyByNight

    FlyByNight Screwfix Select

    Ask then to prove his attendance times. The invoice will show when he purchased the item and if the charge was "immediate" and initiated by him there will be a time stamp on that too.

    As a company they should be investigating him themselves anyway for "slow work". He will only have changed the head on the valve and that is only a 15minute job ... so the company should be asking him why it took so long.
  13. Ryan Lintott

    Ryan Lintott New Member

    Some good advice here, many thanks all....
  14. Kas228

    Kas228 Screwfix Select

    Playing devils advocate here but any chance the contracted out company have a 3 hour call out or minimum term policy. If not, it’s totally disgraceful and BG should do something about it in my opinion.
  15. CosD

    CosD Active Member

    Regardless of policy, £800+ charge to fit a valve is ludicrous. Even if he had to drain the system which he clearly didn't in the time scale, it still would be extortion; Like others have said, it's a £60 part, and what plumber wouldn't have one on board the van?

    Find the exact part number of what he fitted and look up the price, and insist that BG look into it; Your premium is based on these cowboy charges!!!
  16. Ryan Lintott

    Ryan Lintott New Member

    So he turned up in his personal car as his van was broken according to him which is why he had to go to Screwfix to pick up the part. I'm raising it with British Gas now....
  17. FlyByNight

    FlyByNight Screwfix Select

    So, SF full price is £72 inc, and probably less for a PlumbFix member, so well under the £110++ (£132) they are ripping off from you/BG.

    And at £189/hour - I would expect him to have a chauffeur.
  18. stevie22

    stevie22 Screwfix Select

    Check Pimlico Plumbers rates: they are listed on line.
  19. FlyByNight

    FlyByNight Screwfix Select

    Pimlico - £110/hour for heating, the OP was charged £189 per "claimed hour" or £563 for a one hour minimum attendance.
  20. stevie22

    stevie22 Screwfix Select

    That's the cheapest rate: highest is £220 and all plus VAT. My point was that these apparently ridiculous (perhaps scrub "apparently") rates are more common than we'd like.

    As to the time then you have to take time to travel to site, time on site, time to go get bit, time to fit and time back to base. All of that time he is not able to charge anyone else.

    Don't get me wrong: I think it's a rip off too!!

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