Here's a quick run down of the story: Had a new Ideal Logic boiler installed two years ago in 2019. It was due it's second annual service so got that done two days ago. Put heating on and there was a leak coming from the filter (a black thing outside of the boiler). During the first service, the engineer tipped out a black liquid from a long drawer thing I think it was. I didn't see him do this during this years service (but wasn't present for a fair amount of it). We've had an engineer back since who has said the filter is leaking and the installer should have left a spanner to get into the boiler (I don't think they did) and a service pack. The service pack was left but I'm a little concerned the seals have gone only two years into operation and only seemed to happen after the service. Although the service pack of seals were in the flap of the boiler, the engineer asked whether we had it and in the meantime, they would speak to suppliers to see if they could get one anyway. Turns out, despite being just two years old (!) they can't get hold of another service pack, which means a brand new filter at £200+ On the second visit, the engineer said the repair should be covered by warranty anyway but should I be approaching Ideal about this? Is the filter part of the boiler (even though it's physically outside)? Don't particularly need to worry now as we DO have the service pack of seals but if they only last two years, I guess I'm going to need some more so would prefer to always have a spare set with the boiler. The company seems quite nice but I'm not sure what to make of all this. The original installer is a different person to who services the boiler as covid made a mess of stuff, so decided to stick with the new service engineer for continuity.