Hi, I posted on here a couple of days ago about a new patio we are having laid. I posted some pictures as I was un-happy with the build so far on the steps. The cuts are wobbly and rough (they were done using a petrol cutter). There are uneven gaps and chips out of the porcelain tiles. After some investigation, including asking why they didn't use a wet saw bench? (It's at another job apparently). We sent an email outlining our concerns and received a reply this morning. The tradesman wants us to re-sign a new contract which will have the following: He will re-do the patio steps to tidy up and make the lines straighter. He does not take any responsibility for damaged tiles and will not carry out any remidial work if needed. We used Pavestone porcelain tiles (they were not cheap) on his recommendation. We also purchased them from the company that he recommended. He wants us to pay in stages as opposed to on conclusion of the works which was originally agreed. He mentioned (these are taken from his email) "using as an upstanding as well rather then the render finish which was quoted" I have no idea what this means, but he says it's an extra cost now? Also he asked if we wanted the wooden sleepers removed along with a small bush that was planted as part of the works? We said yes it it would be easier laying the porcelain tiles that way? He stated this is now an extra charge. So far they have lifted and placed the old concrete slabs in the skip. Removed the wooden sleepers. Concreted in some breeze blocks. Installed the poorly cut and laid porcelain slabs for the steps. I'm not sure where I stand on any of this? He mentioned that we should have given him and his team anudge when he was outside if we we're un-happy with anything? I hate being 'that' customer who stands over tradesman. Trust works both ways... We were happy to say hello in the morning, ask if they wanted tea/coffee, we gave them a big container of biscuits to help themselves too, purchased loads of bottles of water for them (it's been hot). We just feel a bit let down with the poor workmanship on the steps so far. People have already mentioned in my other thread that the build is poor and that of a diy'er. I'm still concerned that he cut the porcelain tiles on a piece of old chipboard whilst straddling it? If he had said that he was running late on another job and that he could use the wet saw in a few days I would have been happy. I'm thinking off just asking for an invoice for the works carried out so far, including the cost of the skip and materials and going are separate ways as the porcelain tiles are obviously not in his remit. I'm concerned that he'll give me a massive bill for the labour so far? Thanks in advance from a very stressed family.