Problems registering Milwaukee tools

Discussion in 'Tool Talk' started by Ric65, Oct 11, 2020.

  1. Ric65

    Ric65 New Member

    not sure if im doing something wrong but having just bought a Milwaukee drill and impact driver twin set from Screwfix i created an account on the Milwaukee web site to enable me to register the warranty.
    Ive tried the number on the box and the individual tools but none are accepted, ive even sent a message to them but no response.
    Anyone else had similar problems?
     
  2. Sparkielev

    Sparkielev Screwfix Select

    Yeah I had loads of issues with registering my Milwaukee tools, site wouldn't accept the tool numbers, then I had a drill break down and they wouldn't change it, I only had drill just over a year if I had options I wouldn't touch Milwaukee not only is the customer service ***** the tools are over rated
     
  3. WillyEckerslike

    WillyEckerslike Screwfix Select

    I like my Milwaukee gear and have a fair bit of it. I've been using it for 15yrs+ without problems (apart from registering on the website which is a real pita).

    It was annoying/expensive changing from nicads to li-Ion but most manufacturers have done that and anyway a couple of home made adapters allow me to use old kit on new batteries for some of the stuff.

    Based on me using it, a client I do a lot of work for has shelled out on quite a bit of Milwaukee kit and has had quite a bit of trouble with it - triggers not working, drills slow to engage etc. I'm not sure he looks after his kit so well but even so. I'm going to help him arrange some warranty repairs so I'll let you know how that goes.
     
    BillyBobToo likes this.
  4. Sparkielev

    Sparkielev Screwfix Select

    When I tried they fobbed me off only for the fact I have a lot of it I would change to another make
     
  5. Ric65

    Ric65 New Member

    Looks like its going back then
     
    Sparkielev likes this.
  6. Alan_C

    Alan_C New Member

    It's not you it's the poor web site design.
    It asks for product no. & serial no. which is not obvious when looking at the tool. After some phaffing about I managed to successfully register.
    Let's hope I never need to find out if they honour the extended warranty.
    I'm pleased with the M12 cordless drill.
     
  7. Sparkielev

    Sparkielev Screwfix Select

    I wouldn't count on it they didn't with mine
     
  8. Ethan Daniels

    Ethan Daniels New Member

    To be fair I bought a Milwaukee tool bag and the zip broke I contacted Milwaukee and they sent me a new bag out no hassle
     
    WillyEckerslike likes this.
  9. Alan_C

    Alan_C New Member

    That's good to know.

    How long had you had the bag?
    What proof of purchase did they request?
     
  10. Ethan Daniels

    Ethan Daniels New Member

    Not long to be fair about a month, just had to provide proof of purchase in form of my invoice and my address. Got an email back said they had dispatched a replacement didn’t want the broken one back or anything.
     
  11. WillyEckerslike

    WillyEckerslike Screwfix Select

    Update on the repairs.

    The repairs were booked through the Milwaukee portal and labels downloaded and printed. The drills were collected by UPS and returned repaired within eight days - the first was only 5 days. They are working perfectly now. That's pretty good service in my book.
     
  12. Sparkielev

    Sparkielev Screwfix Select

    Not the service I got, I am forced to use a different model once the rest of my Milwaukee packs up, will probably go with dewalt
     
  13. Paul Pat

    Paul Pat New Member

    I recently purchased a twin drill pack and was told in store to register online within 30days for the extended 3year warranty, I have tried to register my tools, batteries and charger units on the website, but none of the five items will link to the Warranty & Registration - Milwaukee Tools UK website. same error stating no eligible tool.

    I have contacted the page via leaving a message and call back option, but never received neither, I have reached out to Milwaukee's direct web page and I am still waiting on a reply

    has any other user have this issues or how can it be resolved

    Thanks
     
  14. WillyEckerslike

    WillyEckerslike Screwfix Select

    Have you tried using the different label option?
    The process is not particularly user friendly and you will need to have a copy of the purchase invoice(s) available to upload as well so be ready for that.
    Good luck.
     
    BillyBobToo likes this.
  15. Paul Pat

    Paul Pat New Member

    yea i have used all different label options and still not working

    i have copy of invoice ready to go, just waiting on response now from Milwaukee
     
  16. Paul Pat

    Paul Pat New Member

    This guide will help and explain in more detail how to register tools and batteries
    attachment was sent from Milwaukee.

    Still unable to register battery charger, but i was able to register 2 drills and 2 batteries following the attachment

    my problem was i was trying to find my specific tool code, however it explains that you can select different versions as you are only are selecting the basic tool, after this you will be able to enter in product code, serial numbers etc...
     

    Attached Files:

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