My (future?) mother-in-law has just had a new kitchen fitted. The oven has a feature on the inside that allows the oven grate to be pulled all the way out but self-supported so you can let go of the grate and work on the food with both hands. This was one reason the moother-in-law chose this kitchen set. The kitchen was fitted OK, but no support handles. When she contacting the company they said that there was a clause in the contract that said that they were unaccountable for missing items (that were included in the brochure & published on the website) and did not have to provide them. If she contacted the supplier she could buy them seperate (for £60 odd). They have since removed the brochure and picture from their website. This is b*!!0@#s surely? From what they are saying they could provide the shell of a microwave and get away with it? Thanks for your time.