I have just had the misfortune to shop at the Warminster store. I pulled up outside the store in the car and sent my 20 year old son in to pick up some Ronseal Woodfiller. He was told that he would need ID even though he had the screwfix card with him. As he didn't have ID on him, he told the manager who was serving him that he would get his mum who was in the car. I went in and despite having ID on me which I showed him he refused to serve me. In front of a full shop he told me that I was being classed as someone who would provide a person under 25 with goods that required ID. I told him that this wasn't the case and asked him to check our account which would show that we are regular customers. He told me that the law was clear and that he had been on a course the week before and knew all about it. I suggested that the law might be discretionary and that he could exercise common sense in relation to the fact that I was clearly an older woman who would not be aiding and abetting any illegal activity. He said that he would call someone to check and left me at the counter. He came back after 5 minutes and confirmed that he could not serve me and had confirmed this with his head office. I asked him to be reasonable as the drive to B and Q is a good 30 minutes. He asked me to leave the shop. I asked for his details so that I could raise a complaint which he gave me. As I walked out of the shop which was now empty of customers I heard him mumble something to a black haired female assistant who was standing next to him. She laughed loudly I as exited. I have made a formal complaint against, the assistant who laughed at me and therson he telephoned for advice. I suspect that he was lying to me that he had received managerial support for his decision. I also made a complaint against the call handler who at 1.36pm put the telephone down on me after telling me to make my complaint by email and I suggested that I had a disability that would prevent me from doing so. I telephoned back and was pleased at the response who then dealt with me. I have been told that the area manager for the Warminster area will be contacted with the complaint. * could not advise me as to how long it would be until I heard from the area manager and there is no complaints policy on the Srewfix web page that I can find. I subsequently went to B and Q with my son where we were served with no request for identification. This has wasted several hours and has been a humiliating experience. It effectively delayed the work that my husband and I are doing in renovating the sash windows in our Grade 2 listed home. This will incur additional expense in relation to the hire of scaffolding. I am expecting a full response and explanation for this discourteous and unsatisfactory customer service.