We are here to help not to humiliate.

Discussion in 'Electricians' Talk' started by Comlec, May 21, 2024.

  1. Comlec

    Comlec Screwfix Select

    Consider this before you post.

    Using familiar words to communicate with the public, rather than complex nomenclature, is essential for several key reasons:

    1. Clarity and Understanding
    When communicating with the general public, clarity is paramount. Familiar words ensure that the message is easily understood by a wide audience. Complex jargon can confuse people, leading to misunderstandings and misinterpretations. Clear communication ensures that the information is accessible to everyone, regardless of their background or expertise.

    2. Engagement and Trust
    People are more likely to engage with and trust information that they understand. Using simple, familiar language helps to build a connection with the audience. It shows that you respect their level of knowledge and are committed to making the information accessible. This approach fosters trust and encourages a positive relationship between the communicator and the audience.

    3. Effective Communication
    The primary goal of communication is to convey a message effectively. When complex terms are used, the audience might spend more time trying to decipher the language rather than focusing on the content. By using straightforward language, you ensure that the core message is delivered efficiently and effectively.

    4. Inclusivity
    Using familiar words ensures that the communication is inclusive. It allows people from diverse educational and professional backgrounds to access and understand the information. This inclusivity is particularly important in public communications, where the audience can vary widely in terms of knowledge and experience.

    5. Avoiding Miscommunication
    Technical jargon and complex nomenclature can often lead to miscommunication. Words that have specific meanings in a professional context might be misunderstood by the general public. By using everyday language, you minimize the risk of such misunderstandings, ensuring that the message is conveyed accurately.

    6. Enhancing Recall and Retention
    Information presented in simple, familiar terms is more likely to be remembered. The public can recall and act on information more effectively when it is presented clearly and straightforwardly. This is particularly important in situations where the public needs to follow instructions or remember key details.

    In summary, using familiar words when dealing with the public ensures that communication is clear, engaging, effective, inclusive, and minimizes the risk of miscommunication. It respects the audience’s level of understanding and helps to build trust and a positive relationship.
  2. Comlec

    Comlec Screwfix Select

    To put it another way

    Using familiar words ensures clear, effective communication with the public. It enhances understanding, builds trust, includes diverse audiences, and reduces miscommunication. Simple language helps people remember and act on information accurately, making it accessible and engaging for everyone.
  3. Comlec

    Comlec Screwfix Select

    So, if you want to know if the wire from your fusebox is big enough for the bulbs you have in your kitchen and if you can connect low voltage lights to the same switch, then don't be afraid to ask. Any decent spark in here will understand you and be able to help.
  4. koolpc

    koolpc Super Member

  5. Wellwisher

    Wellwisher Well-Known Member

    No one is asking you to use complex jargon. But the CORRECT terms are essential. Using terms that mean something else is detrimental to both the public and those on the forum.
  6. Bazza-spark

    Bazza-spark Screwfix Select


    Terms the public will use and understand are essential. Being perfect (which you are not) can cause confusion.

    Also your witterings about "getting 3 quotes" don't help when a poster is in a situation. The poster needs helpful constructive advice, not a demoralising "you should have done this....." attitude.
    Comlec, koolpc and jon1979 like this.
  7. Comlec

    Comlec Screwfix Select

    To use a metaphor, now a very old proverb - when you are in a hole you should stop digging.

    In UK English, the word detrimental means causing harm or damage. It is typically used to describe something that has a negative effect or impact on a person, thing, or situation. For example, "Smoking is detrimental to your health" means that smoking causes harm to your health.

    It would help us all if you give actual examples of the 'detriment' caused to forum users.
    Deleted member 320418 likes this.
  8. bright_Spark

    bright_Spark Screwfix Select

    OMG we are now bickering and arguing over how to speak to people, OMG
    Deleted member 320418 and koolpc like this.
  9. Bazza-spark

    Bazza-spark Screwfix Select

    I have an example.

    @Wellwisher is detrimental to the forum :oops:
    arrow likes this.
  10. Comlec

    Comlec Screwfix Select

    No, this is about how we can provide help and support to the folks out there who have got a bit stuck with their electrics.
    Deleted member 320418 likes this.
  11. arrow

    arrow Screwfix Select

    If correct terms are essential why did you not use them on the No Electric thread. You told the poster he did not have a fuse box, he did.
    You owe him an apology for using the wrong terms.
    Ind spark likes this.
  12. Ind spark

    Ind spark Screwfix Select

    Not really, we were advising people using INCORRECT terms with great success long before you showed up.
    Comlec, koolpc and arrow like this.
  13. Alan22

    Alan22 Screwfix Select

    I think professional consensus is very important in the context of a trade forum, or to put it another way, a trade forum that answers questions asked by the public that doesn't have a professional consensus, that is agreement among experts even if there are other possible ways of doing a thing, is not a useful resource, unreliable and ultimately a waste of time asking.
    bright_Spark likes this.
  14. stevie22

    stevie22 Screwfix Select

    As a non spark but former lecturer and before that site manager I would endorse these points as some of the most sensible comments I've read on this forum in a long time. They apply to communicating with students and dopey labourers equally well.

    I do wonder if some of the contributors realise just how pathetic and ridiculous they come over to the likes of me and the original posters.

    I wonder how long Screwfix will allow this silliness to continue: they seem to have sorted the Trolls but AI seems to be getting worse and genuine sensible queries on the decline. Perhaps they want it to die?
    Comlec likes this.
  15. Astramax

    Astramax Super Member

    Someone said I am from Kent, don't know how they knew though. :confused:
  16. WildCat

    WildCat Well-Known Member

    Do you have a CT postcode?
  17. MGW

    MGW Screwfix Select

    At least you have worked out who it is aimed at, correct terms are normally those which the manufacturer has selected. If they call there product Mars then Mars it is.
  18. Astramax

    Astramax Super Member

    Some days more than others. :)
    bright_Spark likes this.
  19. Wellwisher

    Wellwisher Well-Known Member

    I disagree.

    If the correct terms are always used the public will understand them.
  20. Comlec

    Comlec Screwfix Select

    If this is your belief then I respect your right to hold it.
    But if you regard the statement as fact then you are in for a shock if you ever have to deal with the public.

    Let me illustrate your niaivity with an example from the world of IT support.

    In the sentence I just typed I spelt a word incorrectly (niaivity). If I asked any normal person how to correct it they would probably say something like "Just put the cursor over the word and right-click and pick the correct spelling".
    If asked a Microsoft Certified Product Specialist I would be asked to "click the secondary mouse button" which, as you like to insist, is the 'correct term' for the action.
    In my long career I have never met anyone other than MCPs/MCSEs/MCTs who use the term.
    Oh, and don't get me started on how to explain the box on your desk that you load with printer paper is not actually called a printer.

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