I ordered some things yesterday online, click & collect, so I could save time today when I go to collect them. I walk in and the sign that used to be there many years ago is not there. So I stand in the queue for the till, I then see a sign saying "click & collect, let us know you're here". So I went to the collection side and waited for someone to come to give other customers their products. So I asked the young girl why the sign for click & collect was not there and she said " there has never been one" so I told her there was one before she started working there. She then said that you have to go to the till (and wait in a queue) for click & collect. So There was no point in using click and collect. It might as well be called "click and buy then wait in a queue to be served then wait for your products to be brought to you" Which is what you have to do in Screwfix anyway. So as I ask what is the point in click & collect?