Bay window dispute

Wondering if anyone has a view on a bay window dispute. Windows have been fitted but are not wide enough and bay poles sat too far back under head plate. Turns out first floor bay sits further out than ground floor bay, resulting in above mentioned issues. Question is, should the miss-alignment of bays have been picked up in survey? Any thoughts would be greatly received. Ta.

 

I agree mate. Pity they don't. Ball ache

 

Hello mate. Yes very recent. I'll try and add a photo later. Basically the internal profiles of the windows aren't flush to the head, and the bay poles in places don't fully sit under the head either. The contractor has said that this has happened as the house is built incorrectly as the upstairs bay sits further forward than downstairs, and the survey wouldn't have identified this.
My argument is that as part of the survey, they're supposed to check the previous support was adequate. There was clear cracking in the render outside which should have raised questions as to why the bay was dropping. The reason for this was because the previous installation was wrong too.

 

Hi there. No, only deposit so far, and tbh I'm close to telling them to do one and use someone else instead

 

They've told me that they checked with a fenestration expert, and there is no way they could have identified that there was an issue with the bay construction, i.e. the head plate is not aligned with the cill during the survey.
I've been checking online and in FENSA compliance docs etc, but I can't find anything that says explicitly that they should have checked this. But, FENSA do say they should have confirmed the previous support was sufficient, which it couldn't have been due to the defect. What is even more irritating is that I noticed the problem, whereas they were happy to self certify it was all good.
I just wanted to gauge opinion on here whether I'm being unreasonable in my expectation of a survey, or whether they should have picked it up. Most people I've spoken to say the latter. We'll prob end up in court, so checking for peace of mind really.

 

Yes mate, that's pretty much it in a nutshell

 

Mmm, but surely employing a professional person to do a specialised job should entail more than just measuring the old windows, otherwise I would have done it myself and saved £££. The bay is load bearing, so I still think they should have checked how it was supported first . It's like asking someone to do building work, and they assume the footings are deep enough, or are in the right place.

 

Sorry, I probably should have provided more details, but it's so painful typing on the phone! Re the previous post, your summary is correct, but there were issues that we think should have prompted a more thorough inspection during the survey . The first floor bay had large cracks at the edges of the cill externally and showing signs of dropping , and internally the spreader plates for the bay poles were visible past the the edge of the plasterboard in the bay where it meets the head. (I'm refurbishing the house so have replaced lath and plasters ceiling in bay with boards ).
Tbh, I didn't know anything about windows before so the alarm bells didn't ring, but now it seems pretty obvious the previous installation was wrong. A bit miffed I missed it, but surely the surveyor should pick these things up?....or am I on a hiding to nothing?

 

Thanks Jitender. The windows were stripped back to brickwork when the survey was done, so it wasn't concealed. But I don't have any photos to prove this, only photos prior to the installation.

Food for thought anyway.