recently fitted upvc windows, little or no reveal showing inside

Are you sure that 1/3rd will cover replacing the 'silly' windows? Have you actually had an alternative quote to replace all the windows that need replacing? If so, does that come to 1/3rd of the total price?

You need to be 'straight' here, regardless of how inadequate the company is being. For instance, if what you need and insist on is to have all the 'stupid' windows replaced, then you need to hold back just what it'll take to have that done by another company.

If, on the other hand, you can live with these silly windows provided they compensate you to some degree, then that sum should be less than the cost of replacing them - it should be a compromise.

What I hope you won't do is hold back the full amount to replace these windows and then keep them without being replaced. That would be unfair, and you'd be no better than this company. I think it would also leave you vulnerable to being sued by them - and rightly so.

So I hope you are absolutely clear and fair in what you are saying to them. If so, their choice is simple - agree to sort out "items 1 to 6" as outlined in your letter, or else accept the 2/3rds payment as full and final settlement. (Er, you do have all this in writing, don't you - a list of everything that must be put right before final payment? So that all you need to do is refer to a 'list' and not have to go through it all again...)

You are not quite back to square one - you hopefully have all this recorded in detail.

So you need to reply - in writing - that you will only provide full payment when all the issues you have complained about have been put right - you have no interest in them coming it to sort a few minor issues, and you will not provide part-payments for such small issues.

Add that they have the option to accept the 2/3rds payment as full and final payment and not carry out any more work on your house. Give them a week to reply.

 

Not at all unreasonable.


What is this 'full amount' they are requesting? Is it more than their original quote? If so, why?

Are they not going to have to fit smaller windows in some of these openings? If not, how will they make them look 'right'?

And have you had an alternative quote to sort things to your requirements if this company fails to do so?

I know it can seem long-winded, but you do need to make sure you handle this correctly, or you'll leave yourself open to being challenged by this company, and possibly being sued for the outstanding amount. Imagine how hellish that would feel...

 

Hi, does anyone know what would cause these fault in a upvc window that's only 4 years old ? Picture one is the seal on the frame were the sash buts up to, when the window is closed the top and bottom of the seal is compressed but in the middle there is a gap where you can hear noise and feel a draft ? The second picture is where the edge of the frame meets the internal wall at the top the gap is far small than then gap at the bottom and causes the gap on the bottom of the sash small at the bottom looks totallyuneven ? Can anyone help.
Thanks

 

Only chust seen this post, Potter.

Really, start a new thread so's you will hopefully get some replies.

And can you take pics from further back so's we can see the whole window.

But, a draught/noise from a poorly-sealing window is not acceptable so will almost certainly be covered by the fitter's warranty - which is surely longer than 4 years?

 

Potter6981 gone, last seen Oct 22nd.