Screwfix censoring negative reviews of their own brand

You would think that even if the review was censored because it broke some rule, somebody would contact the poster to investigate in case a recall was required.

teabreak

 

hi mac-man,
Im glad you have written in to the customer services about this as i am sure they will investigate. It may be that there were a faulty batch of bolts, incorrect grading etc and issue a recall, or certainly review whats out there at the moment. Good shout on letting the forum know thou so others with the same tool can check theirs over.

 

I do think companies miss a trick, a little bit of flexibility would go a long way with customers.

More years ago than I care to remember we bought a Chef mixer made by the well known company, 5 days out of the 1 year guarantee it went wrong. My wife only used it for large cakes etc so I doubt it had been used more than a couple of dozen times.

The company just was not interested, after finally getting to some sort of manger they offered to replace the part but charge us the labour.   I told them where to put their offer! 

We got the whole repair done for less than the charge they wanted to make at a local electrical store and it?s been fine since (so it?s not my wife?s heavy pastry if that?s what you are thinking).

My point is I have never bought any products made by that company again, so what did they gain by mean and lazy customer service?

 

totally agree teabreak. Some are more foregiving than others in fairness, but its just a shame the amount of hassle you need to go to be listened too

 

I had exactly the same happen to me this morning, the erbauer 255 mitre saw allen bolt holding the blade to the motor shaft suddenly sheared, I was cutting an 18mm soft pine moulding so no pressure on the blade. The blade just suddenly went berserk after the second cut, the bolt head had sheared and the blade and just flew around. Lucky no injuries!. Like Mac Man my machine was 5 weeks out of warranty and screwfix offered no help and no assistance in a repair.
This is obviously a design/production fault and screwfix obviously know about it but so far deny it is a fault, are they waiting for an injury?

 

Something as serious at this problem should not be swept under the mat, maybe contact BBC watchdog programme would be the way to go to get the problem out there before something deadly serious occurs! This is a frightening flaw and should be investigated immediately.

 

Only a matter of time before someone is seriously hurt, or worse with this problem.

Funny thing is, I have always replaced the blade retaining bolt on my Bosch/ Makita circular saws, & mitre saw after 2 years use with a new one, as they under go a lot of stress being tighten every time you change blades, but they shouldn't fail.

 

I've been in touch with the customer resolution dept. they said 'computer says NO.' Screwfix are apparently unconcerned that one of their products has a serious possibly life threatening fault, surely it wold be cheaper for them to do a recall or simply warn owners of the problem with said product. This is no minor concern, a 254mm saw blade spinning at 4500rpm flying about unfettered should be a major concern to any responsible supplier.

 

Holy cow im scared to ever use a mitre saw again

 

Please have a read at the sale of goods act. You are covered under that for up to 6 years. You do need to get confirmation of a design or manufacturing flaw, but after it happening twice that should not be a problem!

All too often companies shrug off their responsibilities because of lack of knowledge of the public.

 

yes extremely dangerous and would not wish it on anybody and yes there's a lot off energy stored
the only constellation is if your cutting at the time the stored energy will hopefully dissipate almost instantly as the blade is fairly captive it will be possibly very noisy but stop safely without any harm to the user

 

Product should be recalled, till they get the problem sorted.
It's hard enough, trying to make a living, without, worrying, that your next cut, could be your last.

 

For anyone who is interested - the Erbauer 255 and the JCB 255 sold at B&Q are identical bar the paint job (as are many of the other tools); the bolt on my JCB saw also went. I found that DeWalt sell replacement bolts (you can usually find them on ebay or Amazon) that are a perfect fit.

 

Strange title for the thread though, as this months review winner (garageflower) didn't have anything good to say about their tile adhesive.

 

The reviews at screwfix are a big con.

Third party moderators means nothing.