Just visited the local Screwfix to be greeted with 'Yes mate' so handed over the item slip which was read out to me followed by 'Post code and name mate' that's blah blah at blah blah blah, yes that's correct, anything else mate? yes manners, do I know you, No, then I'm not your mate I'm a customer so to you I'm Sir, don't you believe that 'Can I help you Sir' sounds far more customer focussed than 'Can I help you mate'. Must be an age thing or am I expecting too much?
Next time you go there, wear a suit, a nice one and maybe a top hat. Top it off with a walking cane for theatrical effect and I would bet money on it he wont call you mate! Ways and means ;-)
I was in a Screwfix branch last month, & was greeted with good morning bud, can I help you. This bud greeting seems to becoming ore popular & popping in several places lately, builder merchants,plumb base,etc, I loath it, I am not a yank. At least in my local SF, it first name terms by a couple of the staff, others it's Sir or Mr.
Got some car parts from euro car parts recently and was greeted at the counter by a spotty youth uttering the phrase "yes blood" "Er, ......... Are you serving me" ? I asked The same phrase was offered "yes blood" ...... But this time slightly louder, a tone of annoyance and an uncomfortable stare followed I quickly said to the oik "oh right, I thought you was a vampire and you was asking for a drink" As you can imagine, straight over the top of his head, but followed up with "what u want, innit"..... I kid you not Customer service ....... I couldn't even understand a single word he said but eventually collected my parts, luckily I had pre ordered them And yes, he was a male Caucasian
Why thankyou kind sir! If I was fortunate enough to be in an Aston martin dealership or a nice hotel or flying business class to New York, then yes, I would be taken aback if referred to as 'mate'. But in a DIY shop buying a box of screws and the guy serving is probs on minimum wage, as long as I'm in and out as quick as possible, I couldn't care less if he calls me mate! With the rate of staff turn over in screwfix your unlikely to see him again anyway.
Now that kind of **** would * me off! Edited due to unsuitable language attempting to bypass the profanity filter
Have noticed in my local SF branch lately that they seem to have a member of staff at times just 'loitering' by the front doors, as a 'greeter' I guess Really friendly bunch of staff in my branch, several long term members and often a new face or two, all polite and cheerful When their serving behind the counter, or picking the items they seem fine, chatty, comfortable with their job and at ease Put them in the 'greeter' position though and they just don't seem comfortable with it. A couple of them look and feel positively uncomfortable and just mumble a hello as you walk in and a thank you as you walk out It doesn't seem a great use of labour and I'm sure this doesn't happen all the time - maybe during slack periods or if they have a tip off about head office visiting Maybe they should stand at the door with a flask of tea and coffee and at least offer you a beverage and a hello I mean T Stn have a free vend machine so that's a start Screwfix
And the hot choccy is very good, I always make a detour for a free drink. Manage to get four free drinks from various TS branches in Bristol last Saturday.
Get over yourself ☺ you're just a hairy arsed painter and decorator Mate isn't bad manners, its a friendly jesture. Now bad manners are peeps who when driving don't acknowledge you when you've let them out or moved over to allow them passed, that really pees me off.